I emailed support last night, and was told to use a different browser or an incognito window, and I still got nowhere. I have yet to get a screen (that the FAQ section says I should get) in which I enter in my school information. However, after logging into my facebook account I just go to a screen greeting me about managing my account. I try to follow the directions on the FAQ page. I've tried the last two days now to figure out why I am unable to apply a student discount to my already premium account. I probably wont use spotify anymore if this doesn't get fixed within the month since it seems pointless to me to pay more than I'm supposed to for a service that doesn't even work properly. My old premium membership has sinced expired and to renew I had to pay the full $10 price. Nothing I have tried has solved this problem and there is no listed method to explicitly contact spotify to get this corrected which is rather upsetting. I know this problem has existed for quite awhile so it isn't like this is a new problem that spotify hasn't gotten around to fixing yet. I've also looked at the other posts on the forums and I've seen several instances of other people encountering the same problem however there is no fix being offered and barely any assistance.
I've tried over 10 times to get this to work in addition to trying on multiple different browsers and after logging out of all devices and logging in again. I go to the page where you start the process to sign up for the student discount and when I click the "get premium" button I get taken to my account screen with a message in a red box that says " Oops! Something went wrong, please try again." However, spotify isnt allowing me to sign up with the spotify student discount no matter how many times I try. I was previously signed up for the spotify premium discount for students but my payment card expired before I remembered to update the card information so I had to put my card information in again and sign up for premium again. Spotify Premium Student Discount Not Working.
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